Dispatch & Shipping

Shipping

Defy Gaming offer standard and express dispatch and delivery options to suit your needs and budget. Defy Gaming are proud to now ship worldwide.

Dispatch (Build Time) & Delivery Timescales (UK Only)

Standard dispatch is within 5 working days (Monday-Friday) of your order. Express dispatch can be purchased to push your order to the front of the queue. Orders placed with Express Dispatch will be dispatched within 48 hours of your order.

Express orders placed before 10:30 am may be eligible for same-day build and dispatch with your controller being delivered the next day (when the 24 or Special Delivery option is selected). Please contact us for availability.

Please note that during busier periods such as the time period surrounding Christmas, there may be a slight increase in dispatch times. If your order is time sensitive, please email us prior to ordering.

We will release our last order dates during November/December for guaranteed Christmas delivery.

Our standard delivery option is Royal Mail Tracked 48 with Signature (2-3 Days After Dispatch). Standard delivery is FREE on orders over £100.

Alternatively, upon checkout, you can upgrade your shipping to Guaranteed Next Day delivery.  This service is guaranteed the next day after dispatch through our secure couriers. If your order is not delivered the next day, we will refund your shipping in full. 

During busier periods, such as Christmas, our delivery partners may experience delays that are out of our control. Due to this, we are unfortunately unable to guarantee delivery dates at this time. If your order is time sensitive, please contact us prior to ordering. 

Dispatch Option

Shipping Option

Total Days from Order

Standard Dispatch (5 Days)

Tracked 48 (2-3 Days)

8 Working Days

Standard Dispatch (5 Days)

Tracked 24 (1 Day)

6 Working Days

Express Dispatch (1-2 Days)

Tracked 24 (1 Day)

2 – 3 Working Days

Express Dispatch (1-2 Days)

Special Delivery (pre 1pm)

2-3 Days Pre-12 Delivery

 

The timescales above are based on working days (Monday – Friday for Dispatch and Monday – Saturday for Delivery). We are unfortunately unable to guarantee any courier’s delivery options as this is out of our control. In the unlikely event your item does not arrive on time, please contact us. Royal Mail requires us to wait for a certain time period before we are able to classify an item as ‘missing’ and until this point, we are unfortunately unable to send out a replacement or issue a refund. 

 

Dispatch (Build Time) & Delivery Timescales (International Shipping)

Standard dispatch is within 5 working days (Monday-Friday) of your order. Express dispatch can be purchased to push your order to the front of the queue. Orders placed with Express Dispatch will be dispatched within 48 hours of your order.
Express orders placed before 10:30 am may be eligible for same-day build and dispatch with your controller being delivered the next day (when the 24 or Special Delivery option is selected). Please contact us for availability.
Please note that during busier periods such as the time period surrounding Christmas, there may be a slight increase in dispatch times. If your order is time sensitive, please email us prior to ordering. We will release our last order dates during November/December for guaranteed Christmas delivery.

We ship parcels worldwide using an International Tracked & Signed courier option. All international parcels aim to be delivered within 5-7 working days of dispatch.

During busier periods, such as Christmas, our delivery partners may experience delays that are out of our control. Due to this, we are unfortunately unable to guarantee delivery dates at this time. If your order is time sensitive, please contact us prior to ordering. 

Dispatch Option

Shipping Option

Total Days from Order

Standard Dispatch (5 Days)

International Tracked & Signed (5-7 Working Days)

10-12 Working Days

 

 

 

Express Dispatch (1-2 Days)

International Tracked & Signed (5-7 Working Days)

6-8 Working Days

 

 

 

 

The timescales above are based on working days (Monday – Friday for Dispatch and Monday – Saturday for Delivery). We are unfortunately unable to guarantee any courier’s delivery options as this is out of our control. In the unlikely event your item does not arrive on time, please contact us. Royal Mail requires us to wait for a certain time period before we are able to classify an item as ‘missing’ and until this point, we are unfortunately unable to send out a replacement or issue a refund. 

 

Additional Shipping Information & Policies

If Royal Mail try to deliver and you’re not in or refuse the parcel, it will be taken to your local delivery office. More information on arranging redelivery can found here: https://www.royalmail.com/personal/receiving-mail/redelivery/

If you do not collect your parcel within Royal Mail’s time frame (currently a maximum of 18 days) then Royal Mail will return the item to us. Once your item has been received by us we will refund you for your item minus any fees such as postage costs, dispatch costs and restocking fees. Please see our returns policy for more information on charges and terms. Should you still require your item additional postage will be required prior to dispatch, charged at the current rate.

We can unfortunately not be liable for sending items to an address that has been incorrectly provided. If you believe you’ve given us an incorrect address, please email us as soon as possible on hello@defygaminguk.com. Once items are dispatched they are in the control of Royal Mail. Refunds or replacements will not be given when customers have provided an incorrect delivery address nor are Defy Gaming responsible for locating the lost item.

If an item is returned to us due to an incorrect address, we will refund you minus any charges. Information on charges can be found in the returns policy below but include postage costs, dispatch costs and restocking fees. Should you still require your item additional postage will be required prior to dispatch at the current rate.

All returns/repairs will also be sent back to your original postage address unless agreed otherwise so please state if this has changed.