Send us an enquiry and our UK based support team will aim to get back to you within 1 working day.
Your order confirmation contains details of your dispatch and delivery timescale which you selected on ordering. Please check your spam/junk for your order confirmation email if you did not recieve it.
Our typical opening hours for customer service responses are Monday – Friday 9am – 4pm excluding bank holidays.
Please note: during busier periods our response time may be slightly longer. Please only submit one message as these are dealt with in date order.
If your enquiry is regarding sponsorship or affiliate collaborations, please visit www.defygaminguk.com/apply
COVID 19 NOTICE: We are currently operating as normal. Our customer service and social media teams are working remotely and tech teams and warehouse teams are following all guidelines to ensure your orders arrive safely. For information on possible changes to deliveries or delays, please see our delivery partner, Royal Mail’s website.
🚚 Want to know where your item is? Please check your chosen dispatch and delivery options on your confirmation email and only send us a message if your item has passed these timescales.
📦 Need a return? You need to follow our returns procedure here and use the linked returns forms at the bottom of the page. We can’t deal with it via contact us.